• Fire Control Panel is located in the basement boiler room monitors the operation of the fire alarm system, alarm pull stations, fire alarm horns, smoke and heat detectors and emergency signals to the Fire Department. When an alarm sounds, the problem floor is indicated on the panel, as well as the annunciator at the lobby.  The control panel will automatically be connected to the central monitoring station of the alarm company and the Fire Department.
• Alarms Horns are located on every floor in common area hallways. Do not tamper with or remove the speaker box located above the unit entry door.
• Alarm Pull Stations are located at the lobby and basement. For a confirmed fire that may not have triggered the building alarm system, the pull station will activate the building alarm and trigger a Cambridge Fire Department response.
• Fire Extinguisher – Fire extinguisher, located in every hallway near the elevator landing, is installed, tested, and maintained by New England Fire and Safety Company. It is also highly recommended that all residents keep a small “Type ABC” household fire extinguisher in their units. They can be bought at most hardware and Big-box stores. Fire extinguisher has a shelf life of about 2 years so it should be, again, inspected on a yearly basis.
• When Fire Alarm Goes off – If you hear the alarm, always assume there is a real fire somewhere in the building and leave your unit and the building using the closest exit immediately. DO NOT USE THE ELEVATOR – you could be trapped if a fire impaired its operation. Do not attempt to silence or reset the annunciator – the Fire Department needs to check the premises to verify there is no longer a danger, before silencing the alarm and resetting the Control Panel.
• Smelling Smoke Out of/Near Your Unit – If you smell smoke, check the unit door before opening. If it is warm, do not attempt to open as this indicates the presence of a dangerous fire condition outside. If the door is not warm to the touch, carefully open the door a small amount to check for the presence of fire or smoke in the hallway.  Only leave the unit if you feel you can safely make it to the exit.  If you cannot make it to the exit, wait inside the unit, call 911, advise the dispatcher of the address and unit number and wait for emergency personnel assistance. Block the entry door bottom with a wet towel to keep smoke and flames from entering the unit.
• Fire/Smoke Within the Unit – Do not assume you can control even a small fire yourself, Call 911 Tell the Fire Department the building address and the unit number. Then, if you can safely extinguish the fire, do so by using a fire extinguisher. If the fire is beyond control, leave the Unit ASAP. Do NOT prop doors open. Be sure to close the unit door behind you leaving the door unlocked, so the Fire Department can get in without tearing it. This will also prevent the possible spread of heat and smoke into the corridor and the common area. Always use the closest stairwell exit. Do Not Use the Elevator.
• Notification to your neighbors is essential. Pull the fire alarm nearest to your exit. Inform the 911 operator of the location and condition of elderlies and residents with handicaps or special needs for assistance.   
• Exit Routes – For safety, residents should familiarize themselves with the locations of all building exits, fire extinguishers and fire pull stations. The building exit plan diagrams in the Appendix can assist Residents in planning an emergency evacuation route.
• Misuse of Fire Alarm – The Fire Department will levy a fine against the Association for repeated false alarms. If a false alarm is determined to have been intentional, the Association will assess that cost plus an additional penalty to the Unit Owner(s) and Resident(s) of the unit responsible, assisting the Police and Fire Department in legal proceeding when appropriate.
• Prevent False Alarms – Never vent cooking smoke/odors into the hallway by propping the unit door open, for it will trigger the smoke detector in the hallway. Be mindful of the location of overhead smoke/heat detectors, as well as the pull stations, along the hallways, to avoid bumping into the fire alarm pull stations or the overhead sensors by accident.

• Ownership – The surveillance camera footage is owned solely by the Association and can only be viewed by the Board, the Managing Agent, the Security/Alarm Company, and the law enforcement officers.
• Monitoring/Recording – The purpose and function of the surveillance camera system is strictly to record, and not actively monitor or deter, the occurrence of criminal and civil liability acts exclusively within Hallmark Condominium common area. The recorded footage and data within the premise are stored in a Network Video Recorder locked in a data cabinet in a secured location of the building and back up to a remote location on demand. Footage will be kept no more than 21 days before it is overwritten by the new recording.
• Authority to Review – Hallmark Condominium Board of Trustees regards security and privacy of its residents a top priority. As a result, there are strict rules and regulations governing access to the surveillance system, the collected footage and data within the premises:
• Board of Trustees, the Management Office and the Alarm Company shall have restricted access to review the security camera data.
• Representatives from the Police Department or other recognized law enforcement entities shall have access to all Surveillance Camera data pursuant to a validly issued warrant, court order, or other valid law enforcement request or investigation.
• Requests from other external sources must be pursuant to a formal criminal investigation using established legal procedures.
• Residents and their guests may request to review the surveillance camera data in writing to the Board of Trustees, Management Office, and/or law enforcement, who may provide access if it is appropriate.
• Request to Review – Reasonable requests to review surveillance camera data shall be granted upon a showing of proof of allegations of incidents involving theft, property damage, assault, and other intentional or negligent acts that result or could have resulted in damage to or physical harm to persons or property. Such proof shall include, but not be limited to: proof of ownership, police reports, eye-witness report, notarized affidavits, pictures showing personal or physical damage, and the like.
• Requests to review surveillance camera data obtained through the Hallmark security camera system must first be submitted to the Management Office and approved by the Board prior to release for viewing. When an incident is alleged, the person involved in the incident may review the Surveillance Camera data and images in accordance with the following:
• The Board of Trustees reserves the right to impose an administrative fee, along with a written request, to review and/or obtain a copy of the relevant segments of the recorded camera images and data.
• The Board of Trustees shall review the request promptly, and may approve the request and any relevant recorded camera feed for the time period in question shall be preserved immediately.
• The Board of Trustees reserves rights to deny any request and, if so, shall provide a written decision. The requestor may appeal the denial by writing to the Board within five (5) business days of receipt of the denial. The Board will reconvene in person or electronically within 72 hours and render a final, binding determination in writing to the requestor.  No data shall be erased during the appeal period.
• Upon approval, the Board and the Management Office shall schedule a review within 24 hours.
• At no time may any requester unilaterally view the recorded data. A total of at least three people, one of which must be the Management Office, a board member or law enforcement, must be present during any review of the recorded data.

• Guidelines – The safety of ourselves, our neighbors, and the security of our property, is of the highest priority and should always be present in our minds as residents of a dense urban neighborhood. While the Trustees and the Management Office make every effort to see that all security systems (entrance doors, locks, intercoms, video security cameras, etc.) work properly, all Unit Owners, Tenants, guests and contractors can greatly enhance their security by following a common-sense guideline:
• Introduce yourself to your neighbors – Keep an eye out for one another. There is no better protection than a sense of community and shared responsibility.
• If you need to prop open an exterior door while you carry things in or out, be sure that it is closed and locked after the task is completed.
• If you see one of the entrance doors standing open and unattended, close it.
• If you notice that an entrance door is not closing or locking properly, or that any common-area lights are out, report the situation to one of the Trustees and the Management Office, you may be the first person to have noticed the problem.
• If you are not familiar with the person calling on your intercom or standing at the entrance, don’t let them in. No need to be shy about it or be intimidated by stranger at the door – you have the absolute right to the security of your home, with no excuses. If you are reluctant to challenge a person you consider suspicious, or feel that you may need assistance, call the Management, one of the trustees or the police right away.
• Identification – Ask utility company or other service personnel for identification before admitting them. All food/grocery delivery should only be allowed to drop off at the lobby level. If you are dealing with delivery/service personnel for your unit, escort them both in and out of the building. Do not let non-residents to roam around, provide an opportunity for property to be surveyed for burglary.
• See something say something – If someone is behaving suspiciously in the lobby, hallway, basement, parking garage, or anywhere on and around the property, call one of the trustees and the Management Office. Unit Owners/Residents should be vigilant of all unusual events, acts of larceny, robbery, domestic violence, etc. that occur to, on, or around the property, and alert the police as soon as possible. Acts of vandalism to the property should be reported to the Managing Office, especially those that will require corrective action.

• Operation – A visitor to the building keys in the number of the unit, or scroll to the unit listing on the directory, press either “OK” or  the “bell” button and the system will make the connection to the resident’s phone. Once the visitors have identified themselves, resident stays on the line and press “#61” on the phone to release the entrance door.
• Door Code – To establish intercom connection, simply key in the 2-digit associated with unit number. For example, press “32”, then “OK” or the “bell” button on the keypad to dial for Unit 32.
• Listing – To have the phone number programmed into the intercom system, resident must contact the Management Office for service and the associated fee. Intercom programming is limited to one phone number per unit.
• Residents Owner – Unit with Resident Owners (non-rental unit) is eligible for the use of Intercom app with camera access. Contact Management Office for service and the associated fee.
• If you find that the intercom/door are not working properly, notify the Management Office immediately.

• Limits of Access – Keys stored in the Management Office can only be retrieved by the Unit Owners or the Agents/Residents with written consent. Keys maintained by the Management Office WILL NOT be released to any guest, visitors, contractors, housekeeper et al, NO EXCEPTIONS.
• Change of locks and keys – Please remember to update the stored unit key with the Management Office if a new lock set is installed.
• Lock-outs – We understand that many residents will lock themselves out of their units from time to time. Due to liability and safety issues, please be advised that the Management Staffs are restricted from using any unit key that is kept in the Management Office to facilitate unit lock-outs. Please arrange with friends and neighbors to keep a spare key for such purpose.

• Mail/Package Delivery – With the exception of USPS, Amazon and UPS, services that have direct electronic access to our building, private delivery companies such as FedEx, DHL, etc., would likely to leave packages in unsecure location. Therefore, residents are encouraged to make arrangements to require signature for packages or utilize alternative options, such as delivering to delivery company drop-off locations. To prevent “porch pirates”, residents are encouraged to bring packages that are left outside of the building, even though they may belong to their neighbors, into the lobby and behind the locked door.
• Mailbox keys – Each unit has a mailbox located in the lobby. Each Unit Owner has his or her own key for these boxes. Neither the Board of Trustees nor the Management Office keep any copies of Unit Owner’s mailbox keys and is not responsible for the replacement of lost keys or malfunctioning locks. Owners who rent their unit are responsible to provide copies of the mailbox keys to the tenants. To change the mailbox lock/key, please arrange with City of Cambridge Postmaster to open the mailbox main panel and contact a reputable locksmith for new lock installation.
• Mailbox Regulations – Federal regulations mandate all locking mailboxes be locked and maintained in working order by their owners. If any mailbox lock is found not to be in working order, the Unit Owner will be notified to have a locksmith installing a new lock and key for the mailbox so that it can be properly locked.  Failure to address the problem is sufficient justification for the US Postal Service to return all mail for that mailbox and fine to be imposed.
• Liability – The Condominium Association or the Management Office assumes no responsibility, nor does building insurance cover loss, theft, or destruction of packages/items left in the front vestibule or in the lobby. Any valuables must be delivered with signature requirement. Please be advised that Security Camera System WILL NOT be used as a tool to patrol or monitor any missing packages/items left in the front vestibule or in the lobby. And CCTV viewing requires a formal request submitted to the Board of Trustees, along with a detailed police report, indisputable proof of ownership of properties and evidence of crime. Therefore, it is the responsibility of the Residents to retrieve any deliveries left in the front vestibule or in the lobby in a timely manner or risk property loss at their own peril.

• Mail/Package Delivery – With the exception of USPS, Amazon and UPS, services that have direct electronic access to our building, private delivery companies such as FedEx, DHL, etc., would likely to leave packages in unsecure location. Therefore, residents are encouraged to make arrangements to require signature for packages or utilize alternative options, such as delivering to delivery company drop-off locations. To prevent “porch pirates”, residents are encouraged to bring packages that are left outside of the building, even though they may belong to their neighbors, into the lobby and behind the locked door.
• Mailbox keys – Each unit has a mailbox located in the lobby. Each Unit Owner has his or her own key for these boxes. Neither the Board of Trustees nor the Management Office keep any copies of Unit Owner’s mailbox keys and is not responsible for the replacement of lost keys or malfunctioning locks. Owners who rent their unit are responsible to provide copies of the mailbox keys to the tenants. To change the mailbox lock/key, please arrange with City of Cambridge Postmaster to open the mailbox main panel and contact a reputable locksmith for new lock installation.
• Mailbox Regulations – Federal regulations mandate all locking mailboxes be locked and maintained in working order by their owners. If any mailbox lock is found not to be in working order, the Unit Owner will be notified to have a locksmith installing a new lock and key for the mailbox so that it can be properly locked.  Failure to address the problem is sufficient justification for the US Postal Service to return all mail for that mailbox and fine to be imposed.
• Liability – The Condominium Association or the Management Office assumes no responsibility, nor does building insurance cover loss, theft, or destruction of packages/items left in the front vestibule or in the lobby. Any valuables must be delivered with signature requirement. Please be advised that Security Camera System WILL NOT be used as a tool to patrol or monitor any missing packages/items left in the front vestibule or in the lobby. And CCTV viewing requires a formal request submitted to the Board of Trustees, along with a detailed police report, indisputable proof of ownership of properties and evidence of crime. Therefore, it is the responsibility of the Residents to retrieve any deliveries left in the front vestibule or in the lobby in a timely manner or risk property loss at their own peril.

• Limitation – Do not overload the washing machines. Do not leave your detergent, bleach, dryer sheets, or any personal belongings in the laundry room after you have finished using the facilities. There is limited space within the facilities and these items should be kept within your unit.
• Please show courtesy to your neighbors by removing your clothes from the machines in timely fashion. Leaving clothes overnight in washer or dryer will not be tolerated. Any laundry left unattended for more than 48 hours may be removed without warning.
• Maintenance/Repair – Neither the Management Office nor the Board of Trustees manage/repair the laundry appliances. If the washers or the dryers are not functioning properly, residents must contact CSC ServiceWorks directly to request and schedule the repair. Resident can either scan the QR code on the machines with their cellphone app or go online for maintenance. If the wash basin is clogged and there is a potential flooding situation related to the water discharged from the washers, resident should contact the Management Office immediately.
• Fees – CSC ServiceWorks is the sole authority in setting the price for washing/drying per load. Residents should contact CSC ServiceWorks with any fee and charge related issues.

• Prohibited Materials – Hazardous waste, toxic, flammable or combustible materials, perishables, animal products, tires, medical supplies and other prohibited items cannot be stored in storage bins at any time. Any items left in the room outside a storage bin may be discarded without notice.
• Misuse of Storage Space – It is a building code violation to plug in or use refrigerators, freezers, generators, space heaters or lodge in storage room in the basement. Any Violation will be reported to authority and fine will be imposed on any unit owner causing or permitting a violation.

Parking Space Rental – Should a Unit Owner rent out a parking space, the Unit Owner is responsible for ensuring the correct space is being utilized. This is also true for guests and parking space renters. Renters/Tenants cannot directly rent out their parking space to any third party, even if it is permitted by the Unit Owner(s).

• Unit Owner must provide vehicle information (parking space renter’s name and contact info, model, color, year, license plate number) and renter’s contact information to the Management Office.
• A parking space renter is subject to the same rules applied to residents of Hallmark with regard to the use of common areas.
• At no time should a garage key/remote control to the underground parking garage be given to any unauthorized user. Neither the Board of Trustees nor the Management Office keep any copies of the garage key/remote control and is not responsible for the replacement of lost key or malfunctioning remote.  Owners are responsible to provide copies of such key/remote control to the tenants.
• Unit Owner cannot give out the building entrance key fob(s) to any garage parking space renter that is not a resident of Hallmark Condominium without the approval of the Board of Trustees.
• Any vehicles parked in an unauthorized space will be towed without warning at the owner’s expense.
• All parked vehicles must be properly registered and insured.

Speed Limit – The speed limit followed at the property is 15 miles per hour on all roads and drives within the premise.

State Laws Compliance – All persons will have their vehicles properly registered and insured while at the property and will comply with Massachusetts State Laws, Department of Motor Vehicle regulations, and applicable local ordinances.

Recreational Vehicles, Commercial Vehicles, Boats, Snowmobiles, Trail Bikes are prohibited and will be towed by the Association at Unit Owner’s expense.

Immobile/Stationary Vehicles left in the Garage or on the Carport for more than 1-year will be considered abandoned and will be towed by the Association at Unit Owner’s expense

Gas Supply (Heating and Cooking Supply) – Heat is provided by the Condominium Association via a hot water baseboard loop that runs through all units as well as the common area. The Association is responsible for maintenance of the main boiler/furnace and hot water supply. Maintenance and repairs of the in-unit zone valve, transformer and thermostat are the sole responsibility of individual Unit Owners. The natural gas heating equipment is located in the basement boiler room.

Heating Season – The boiler is turned on every fall and off in late spring based on the outside temperatures. Management will schedule the switching and servicing of the boiler with the HVAC vendor in compliance with the Massachusetts Heat Laws under the State Sanitary Code. However, due to the fluctuations in temperatures of New England weather, there may be days that your unit may be warmer / cooler than normal during both the fall and spring transitional periods.

Water (Water Supply and Sewage) –The Condominium Association is responsible to pay for the water usage and sewage as a common expense. All Unit Owners and Residents are reminded to help conserve water. Everyone is encouraged to check their toilets and faucets for leaks regularly. For example, to check a toilet for leaky flapper, add a few drops of food coloring to the water tank. If coloring appears in the toilet without flushing, there is a leak and the flapper inside the tank should be replaced. Any dripping faucet should be repaired by a plumber. Your cooperation in this matter will help to control the expense for water consumption.

What’s not provided:

• As with any condominium association, the janitorial services are not for cleaning of individual units or parking spaces. Unit Owners must contract for their own maid service, if desired.
• Cleaning crew is not responsible for disposing any large items, such as furniture, electronics or appliances, for any Residents. Tenants/Residents MUST make their own arrangements for the disposal of large discarded items such as mattress, furniture, etc. If discarded items are left on the sidewalk for an extended period of time, City of Cambridge will issue a ticket for a trash disposal violation to the property owner. The Owners/Residents will be responsibility for such penalty, and additional fine from the Association for any items left in common areas.

Carport Parking Spaces – It is Unit Owner/Resident’s responsibility to clear the snow and ice around their designated parking space at the carport. Please follow the rules on how to clear and shovel snow from the parking area:

• DO NOT use metal shovel/scraper/ice breaker or shovel with steel blade/tip to remove snow as the metal blade will scratch and damage the deck waterproof coating. If not careful, the metal blade may likely to scratch the body of the car as well. Please utility a poly shovel or pusher instead.
• DO NOT shovel snow into the covered area of the carport. Not only it will obstruct the pathway to and from the parking spaces, it will also create a dangerous surface to walk on as snow will turn into ice on warmer surface. Please push snow against the fence wall or shovel it to any open area on the exterior surface of the carport.

Bed Bugs – In recent years, bed bugs have become extremely common throughout the Northeast, especially among tight residential quarters. We encourage all residents to be vigilant in reporting any activity you observe in your unit. Early detection/treatment is the most efficient way to thoroughly eliminate the problem. Be cautious about everything you bring into your home. Never pick up any used or abandoned furniture from any unknown sources. Excessive clutter within units can create conditions conducive to the harboring and hiding of rodents and bugs. Please visit EPA website for more information.

Bed Bugs – In recent years, bed bugs have become extremely common throughout the Northeast, especially among tight residential quarters. We encourage all residents to be vigilant in reporting any activity you observe in your unit. Early detection/treatment is the most efficient way to thoroughly eliminate the problem. Be cautious about everything you bring into your home. Never pick up any used or abandoned furniture from any unknown sources. Excessive clutter within units can create conditions conducive to the harboring and hiding of rodents and bugs. Please visit EPA website for more information.

Hallmark Condominium encourages recycling and provides many recycling bins for this purpose. These bins are located in the carport next to the dumpster.

Recycling Pickup Schedule – There is one pickup every Wednesday. Maintenance crew will move the recycling bins Wednesday morning to the curbside for collection.

• NEVER Use plastic Trash Bag to bundle Recyclable Materials. Release the content into the recycling bins and discard the trash bags into the dumpster.
• DO NOT Put Plastic Bags and Packing Materials in Recycling Bin – Super-market plastic bags, plastic packaging material and mailers, etc., will get caught in the sorting machinery. Most super-markets have plastic bag collection bins and will recycle them separately.
• Recycled items should be empty and plastic/glass/metal containers rinsed out to minimize attracting pests. No liquid or food. You can leave labels and lids on containers.
• Cartons and boxes MUST BE FLATTENED before placing in the bins. Large plastic jugs and cans can be flattened to take up less space.
• No napkins, toilet paper, paper towels, baby wipes, etc., should be put in the recycling bins.
• No clothing, clothes hangers, etc. Please donate clothing to local charities (Goodwill, Salvation Army, Boomerangs, etc.)
• As of May 2019, City of Cambridge recycling plants have ceased accepting paper-based food and beverage containers. (Paper-based Soup boxes, Juice and Milk Cartons, coffee takeout cups, etc.) Please place containers like milk and juice carton in the dumpster.

Since our trash is collected by a private company and not by the City of Cambridge, we are not qualified for the compost collection. Residents are welcome to bring food scraps to any of the following locations:

• Moore Youth Center, 12 Gilmore St. next to Hoyt Field. Open 24 Hours.
• Danehy Park, New Street parking lot. Open 24 hours
• Cambridge Recycling Center, 147 Hampshire Street. Open 24 Hours.

Household hazardous waste events are held four times a year by City of Cambridge Public Works. Generally, items labeled as HAZARDOUS, POISON, DANGER, WARNING or CAUTION must be disposed of at one of DPW’s hazardous waste events. Protect our waterways and the environment by getting rid of it right. To check the schedule of the Hazardous waste events, please call 617.349.4800 or visit cambridgema.gov/recycle .

• Accepted items include:

Can be brought to the City of Cambridge Public Works Recycling Center, open Tuesdays and Thursdays 4pm-7pm, and Saturdays 9am-4pm.

• Accepted items include:

(Permit/Fee Required) – TVs, computers monitors, large printers/copiers, dehumidifiers, refrigerators, stoves, air-conditioners, water heaters, and other electronic equipment can contain hazardous material. These items require a permit for disposal. The city will pick up these items for a small free if you call 617-635-4500 or schedule pickup on DPW website.

• Permit Required. No Fee) – Free pick up is offered for bicycles, metal desks and cabinets, grills, exercise, lawnmowers and snow-blowers. Apply a pickup permit on DPW website.

City of Cambridge has partnered with UTEC, a nonprofit organization serving proven-risk young adults, to provide free weekly curbside mattress and box spring recycling services. Please visit DPW website to schedule a free pick-up.

Many manufacturers, such as Dell, Apple, etc. offer to recycle your old equipment for free when you upgrade. Some will take additional items for a fee. Staples has an extensive program that recycles most office equipment (computers, monitors, printers, toner/ink cartridges, shredders, small electronics, etc.). Visit their website and search for details under “Technology trade-in and recycling”.

The City of Cambridge offers free weekly curbside textiles collection, as well as drop-off bins at select locations. This is a free service to Cambridge residents, but advanced scheduling is required. To schedule a collection, visit HELPSY webpage here.  To drop-off your textiles, use the Get Rid of It Right link and search “textiles” to find a drop-off bin near you.

Reusable doors, windows & bathroom fixtures can be donated to the Boston Building Resource Center or call 617-442-2262.

• Home Depot – mercury thermostat, building materials
• Goodwill Industries – (Various location)
• Salvation Army – (Various location)
• Habitat for Humanity ReStores