• If necessary, call a restoration company and cleaning company for assistance with drying out your unit, removing damaged drywall or flooring, etc.
• Call the Management to obtain contact information for the owner of the unit from which the leak originated.
• Work out a plan with the owner(s) of the unit and their insurance company from which the leak originated to repair & restore your unit in a mutually agreeable manner. Neither the Association nor the Board of Trustees is responsible to mediate any disputes arising from unit-to-unit water leaks. However, once an arrangement has been reached, the Management Office can help coordinate with the Unit Owners’ contractors, at the owner’s request, by providing access to the affected Units or to common elements as necessary.
• Call your insurance company to file a claim as necessary. If you do not have insurance, you are considered self-insuring the unit and will be responsible of the cost for repair. If the water leak has been estimated to cause more than $10,000 in damages, you may request that the Association file an insurance claim on the policies maintained by the Association (Master Insurance Policy).  Send your written request to the Management Office.
• If a claim is filed through the Master Insurance Policy, that unit owner and/or the personal insurance policy may be responsible for payment of the deductible of the Association Master insurance policy (currently $10,000) or for payment of the repair of the damage if the amount of the damage is less than the amount of the deductible and any expenses not covered by the Master Insurance Policy.
• Please note that the Master Insurance Policy provides limited coverage for the repair of the Units. It does not provide coverage for any betterments or improvements in the Unit.  It also does not provide coverage for damage to or loss of personal property.  It also does not provide coverage for loss of use expenses (i.e. alternative housing and related costs in the event that a person cannot live in a Unit until repairs and renovation work are completed).
• Given the limitations of the insurance policies maintained by the Association, the Board of Trustees strongly encourages each and every Unit Owner to purchase and maintain a personal HO-6 Insurance Policy for their Unit(s), rather than rely solely on the Master Insurance Policy.
• If, and only if, the Association determines that it will file a claim through its Master Insurance Policy, the Association will take over management of the repair & restoration of all the units involved. Otherwise, it is the responsibility of the individual unit owners to work out and implement an agreeable plan to restore the damaged units.

• If necessary, call a restoration company and cleaning company for assistance with drying out the affected unit(s), removing damaged drywall or flooring, etc.
• Call your insurance company.
• Work out a plan with the owner(s) of the affected unit and their insurance company for repair & restore their unit in a mutually agreeable manner. Neither the Association nor the Board of Trustees is responsible to mediate any disputes arising from unit-to-unit water leaks. However, once an arrangement has been reached, the Management Office can help coordinate the repair & restoration, at the owner’s request, by providing authorized contractors with access to units or to common elements as necessary.
• Should the Association determine that a leak was the responsibility of a unit owner and a claim is filed through the Master Insurance Policy, that unit owner and his/her personal liability insurance policy may be responsible for payment of the deductible of the Association Master insurance policy (currently $10,000) and/or out-of-pocket payment for the repair of the damage and any expenses not covered by the Master Insurance Policy.

In an emergency situation, the Association may need to enter a unit to avoid further damage, which is a major reason why contact phone numbers and keys are needed for all units.