Contact the Management Office during business hours if the elevator is not functioning. Maintenance will only be scheduled during business hours.

If someone is trapped inside a non-functioning elevator, call 911 immediately.

If the light is out in the hallways, stairwells, foyer or exterior of the building, contact the Management Office during business hours. If there is a blackout, contact Eversource.

If it is only the unit that is affected, residents need to locate the unit’s circuit breaker panel and identify if there are any tripped switches. Circuit breaker panel is located near the kitchen within the unit. If breakers are functioning properly, contact your landlord(s) or their realtor/agent.

First, locate the zone valve and check if it is operational (it will make movement sound as the thermostat is pushed up/down). Contact neighbors see if they are also without heat. If other units are affected or the common pipes are cold, contact the Management Office. In most cases, the problem is only within your unit, the cause is likely a non-functioning valve or thermostat, the repair of which is the responsibility of the Unit Owners.

First, contact the neighbors and see if they are also without hot water. If other units are also affected, contact the Management Office. In most cases, it is only an isolated issue, tenants should contact their landlord(s) or their realtor/agent and have a plumber to check on the valves of the supply lines within the unit.

If there is a pipe leak, drain clog, or potential area flood situation in the Hallways/Laundry Room/Basement/Garage/Carport/Lobby or any common areas, contact the Management Office immediately.

If the leak or drain clog is serious and has the potential to damage other units or the common areas, contact your landlord’s realtor/agent emergency phone number or call the Management Office immediately so that maintenance crew can be dispatched to shut off the water and minimize damage. If the leak is minor (e.g. a dripping faucet, slow leak from a fixture), Tenants should contact their landlord(s) or their realtor/agent to report the leak and Unit Owners/Agents should contact their plumber for repair.